SALES TERMS AND CONDITIONS

RETURN POLICY

We stand behind the products we sell. Your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason you may return it in accordance with the terms and conditions below for a refund.

RMA Number
Please contact us to receive an RMA number before returning an item. All returns must be requested within 30 days from the date of order and must be returned to us within 14 calendar days of issuance of an RMA number. You must have an RMA number to retain your right to return an item for any reason. No package will be accepted for a return without a valid RMA number. The RMA number MUST be displayed on the return label. To receive an RMA number write to sales@hometheaterdoc.com

Damaged, Defective or DOA Shipments
Items damaged during shipment or DOA can be returned for a full refund or replacement. All customers are responsible for return shipping expenses. In order to retain your rights under this condition, you must notify us within 72 hours after delivery. Failure to notify The Home Theater Doctor within the 72 hour time window constitutes acceptance of the package regardless of its condition. For items that have obvious damage to the exterior shipping carton, do NOT open the packaging. Please contact The Home Theater Doctor immediately so that the courier can be sent to examine the package. Failure to comply with this directive constitutes acceptance of package contents, whatever their condition may be. For damaged, DOA, or defective units, we will ship a replacement or issue a refund only after the item has been inspected by the courier or The Home Theater Doctor. Replacement items will be sent using a method at least as fast as that used to ship the original item. If you require a faster replacement I recommend you place a new, separate order, and request a refund for the damaged item.

Items that are returned under the "Damaged, Defective or DOA Shipments" policy and that are determined to be in perfect working order when we inspect them will be treated as "Opened Items" returns. You will be responsible for all shipping charges. Please make certain you know how to operate an item before you request a DOA return. We are available to answer any questions you may have about an item's use. Please contact us as we are more than happy to help in any way we can.

Unopened In Stock Items
Items purchased from in stock inventory that are unopened, in the original, sealed box and in resalable condition can be returned for a refund excluding shipping charges within 30 days of purchase. For credit card purchases, a restocking fee of 5% of the sales price is deducted from the refund amount to cover credit card fees and expenses to take the item back into inventory. Cash purchases do not incur a restocking fee. Any returns requested beyond 30 days from the date of purchase will be handled on a case by case basis at the full discretion of The Home Theater Doctor.

Opened In Stock Items
Items purchased from in stock inventory whose packaging has been opened can still be returned within 30 days of purchase for a refund excluding shipping charges provided the item is in complete and saleable condition. A restocking fee of 15% of the sales price is deducted from the refund amount. Any returns requested beyond 30 days from the date of purchase will be handled on a case by case basis at the full discretion of The Home Theater Doctor.

Exception to this policy!! Digital front projectors have a 30% restocking fee. We have been encountering FAR too many customers recently who wish to purchase a projector, trial it in their home for close to a month and then try to return for a full refund. The Home Theater Doctor has a sizeable number of digital projectors on display in our showrooms to show each unit's strengths and weaknesses. We sincerely want to avoid a local customer purchasing something they won't be happy with. For our non-local clients, the costs are simply too high for us to continue providing free trials to individuals given the razor thin profit margins of these units. Given how low the pricing typically goes on these units, the minute you open the box and put an hour on the bulb, we're inevitably going to lose money on that item if it is returned and we must resell it. Even a 25% restocking fee isn't adequate to break even in many cases. We're happy to continue providing new projectors for you to try out, but there has to be a cost associated with this. Thanks for your understanding in this matter. Please feel free to call and discuss the merits and features of each projector before making a selection. We're happy to provide non-partial advice.

Open Box or Demonstration Items
Open box or showroom demonstration items in saleable and complete condition can be returned for a refund excluding shipping charges within 30 days of purchase. For credit card purchases, a restocking fee of 5% of the sales price is deducted from the refund amount to cover credit card fees and expenses to take the item back into inventory. Cash purchases do not incur a restocking fee. Unless otherwise specified, this policy applies to ALL open box or demonstration pieces. However, there are occasions where sale of an open box item will be final. NO returns will be accepted on those items. Should that situation arise, all reasonable efforts will be made to fully disclose to the buyer verbally, in writing on the advertisement, and in writing on the sales receipt that the sale is final.

Special Order or Custom Made Items
Special Order or Custom Made items can NOT be returned for a refund. All sales are final on these items. Be very sure to work with us BEFORE placing orders for these items. These items are final sale items for us as well. The manufacturer won't allow us to return these items to them either.

Our Mistake
Returns necessitated by an order processing mistake on our part will be accepted for a full refund and we will pay the full return shipping costs. Opening an item's package or using an item signifies your acceptance of that item even if there was an order processing mistake on our part.

Determination of Condition
The final determination of what is "saleable" and "complete" condition is at our sole discretion. Returned items failing to meet these conditions may be subject to a higher return fee, they may be returned to you at your expense, or they may not be returned to you at all. Please do not try to return any item that you have damaged, scratched, has lost pieces or manuals, mutilated packaging or has otherwise been turned into junk. Please check with us before you return items of uncertain condition.

ORDER CANCELLATION

You may cancel your order of in stock items for any reason as long as we receive your notification before the courier accepts your package. In order to ensure your cancellation receives the most prompt attention please e-mail cancel@hometheaterdoc.com. If your cancellation is received too late then your items are subject to the normal return procedures. For all out of stock order items, once confirmation has been received to order an item into stock for you, the order can NOT be cancelled. On an individual basis, at our discretion, every effort will be made to stop the non stock item from being produced and/or shipped to us. If, however, it is already in progress, then the order can not be cancelled.

THE HOME THEATER DOCTOR WARRANTY

Unless otherwise stated in the product description, all items enjoy a 30 day dealer warranty against manufacturing defects in addition to the manufacturer's warranty(if any). Product use in a manor not specified by the manufacturer, or product mis-use, will void this warranty protection. We will, at our discretion, either repair, refund, or replace the warranted item. Warranty does not apply to special order or custom items. Beyond this extra store warranty, The Home Theater Doctor is an authorized dealer or reseller for every single product we sell. Full manufacturer's warranty will apply to any product purchased from us. Beyond the first 30 days of HTDoc warranty, you may contact the product manufacturer directly to receive warranty service. As always, we are here to help you diagnose problems to the best of our ability. Obviously this can prove difficult for our non-local customers. We will do our best to help you over the phone or via email. If we are unsuccessful, we ask that you contact the manufacturer directly to receive prompt repair service.

PRICING POLICY

The price you pay for all items is set at the time of your order (i.e. when money changes hands, either by placing a deposit on a special order item, authorizing the purchase with a credit card, or paying in full in person). Our prices are updated frequently according to market conditions and availability, and we reserve the right to change our current prices without offering any form of price protection to orders already placed.

SHIPPING

Our standard vendor of choice is Fedex for all shipments that do not require freight companies. We will ship whatever method you prefer. However, we reserve the right to use another carrier or shipping method other then the carrier or method you specify without notice or shipping cost adjustment as long as the carrier or method we use will deliver your order in at least as much time as the carrier or method you specified.

TYPOGRAPHICAL ERRORS

We attempt to keep the information on this site as current and error free as possible. We are not bound by typographical errors resulting in inaccuracies with regard to prices, product specifications or availability.